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We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time.

UAE 

2-hour Delivery - order between 8AM and 5PM - 10,00 $ USD

Same Day Delivery - order before 12PM - 8,00 $ USD

Standard Delivery - 1 working day - Free

GCC

Standard Delivery 2 - 3 working days -  Free

EUROPE

Standard Delivery 2 - 3 working days - 10,00 $ USD.
Free for orders over $300 

Import duties, customs clearance fees and any other government charges are not included in the price.

USA

Standard Delivery 2 - 3 working days - 20,00 $ USD.
Free for orders over $300 

Import duties, customs clearance fees and any other government charges are not included in the price.

OTHER COUNTRIES

it depends on the destination. (2-3 working days) - costs depend on the destination.
Import duties, customs clearance fees and any other government charges are not included in the price.

1. Access our Return Center and fill in all required fields, including: the details of each item, the quantity of items you wish to return and the reason for the return.

2. Attach the adhesive label received in the original packaging, which includes the return shipping address, to the outside of the box. If the shipping label is not present, please contact our Customer Service.

The refund method will follow the payment method.

You will receive your refund within 14 working days from the start of the return process at the warehouse and you will receive an e-mail notification.

If your order has been shipped outside of the United Arab Emirates, the taxes and customs duty cannot be refunded by us: you can contact your local Customs Office, they might help you recover those costs.

You can consult our FAQs and if you do not find the answers you are looking for, you can contact us by email at shop@thealoud.com or using Whatsapp.Our Customer Service is always available from 10.00 to 23.00 and on weekends from 11.00 to 18.00 (Asia/Dubai time: GMT +4)