FAQs

You can find the Size Guide on each product page, below the size selector.
If you need more information, you can contact our Customer Service by email or using Whatsapp.

If a product is currently not available, you can sign up for our Back in Stock notification service. Select your preferred size and colour and enter your email in the Back in Stock form. You will receive an automatic notification if the item becomes available again.

Each A|LOUD garment is handcrafted in Dubai by specialist makers. Pieces are produced individually, following the construction and finishing required by each design.

Confirmed orders cannot be edited directly. Please contact Customer Care as soon as possible and we will check whether the requested change can be accommodated, depending on the type of order and its production status.

If the order is still eligible for cancellation, it may be cancelled so that you can place a new order with the correct details.

If you need further support, our Customer Care will be happy to assist you by Email or via Whatsapp

You can check your order status from your customer account. Once your order has been dispatched, you will also receive a shipping confirmation with tracking information. Alternatively, you may contact Customer Care via Whatsapp or chat.

Cancellation terms depend on the type of order:

Ready-to-Wear orders may be cancelled at any time before dispatch.
Made-to-Order orders may be cancelled within 24 hours of purchase or before production begins, whichever occurs first.
Made-to-Measure and Bespoke orders may be cancelled only before production begins. Bespoke consultation deposits are non-refundable. Once production has begun, the order can no longer be cancelled or refunded.

To request a cancellation, please contact Customer Care by sending an Email or Whatsapp as soon as possible, quoting your order number.

Enter your promotional code in the discount code field at checkout and select “Apply”. The discount will be shown in the order summary before payment

Your customer account allows you to view your order history, track orders and request eligible returns. You can access it by selecting the Account icon and following the sign-in instructions.

To request the deletion of your account, please contact Customer Care.

Store credit can be used at checkout when signed in to a Customer Account or Shop Pay. The available balance is automatically applied.

Credit can be issued or adjusted directly from your profile and may include an expiration date. It cannot be withdrawn or converted into cash and is valid exclusively for purchases on our website.

In the case of returns, refunds may be issued as store credit instead of the original payment method. If a refund is processed incorrectly, the balance will be adjusted before issuing a new refund.

Store credit is visible at checkout only when signed in. If not logged in, the balance will not appear.

Timings
Production timelines vary according to the piece and are specified on each product page. Once production is complete, the order is prepared for dispatch in approximately 2 additional business days.

Payment
Full payment is required at checkout. This confirms the order and initiates production. Shipping fees, duties and taxes are calculated and shown at checkout.

Cancellations
Orders may be cancelled within 24 hours of purchase for a full refund or store credit. As each piece is made to order, production may begin shortly after purchase. After this period, cancellations are not guaranteed and may be accepted at our discretion.

Made-to-Order pieces are produced upon request and follow a dedicated crafting process.

Accordingly:

orders may be cancelled within 24 hours of purchase;
after 24 hours, production begins and the piece enters the atelier process.
Made-to-Order pieces in standard sizes may be returned within 14 days of delivery, provided they are unworn, unused and in their original condition, with all original tags attached. Approved refunds are issued to the original payment method.

For personalised fit needs, clients may choose the Made-to-Measure option or a fully bespoke creation through our Bespoke Service.

Service
Made to Measure is available upon request for selected pieces.
This service allows the garment to be adjusted to the client’s personal measurements while maintaining the original design, silhouette and construction of the piece.

Measurements
After the order is placed, our team may request additional measurements to refine the fit. Production begins once all required measurements have been received and confirmed.

Timings
Production timelines vary according to the design, the measurements required and the fitting process. The estimated timeframe will be confirmed before production begins.

Payment and Cancellations

Full payment is required before production begins. Made-to-Measure orders may be cancelled only before production begins. Once production has commenced, the order becomes non-cancellable and non-refundable, unless the item is faulty.

Returns
As Made-to-Measure pieces are produced according to the client’s measurements and specifications, they are not eligible for return, exchange or withdrawal once production has commenced, unless the item is faulty.

A|LOUD Bespoke is a fully individual process developed around the client’s measurements, requirements and intended occasion. Design, materials, construction and fittings are defined through direct consultation with our team.

Your bespoke experience begins with a private consultation, offered without commitment. During this meeting, we explore your ideas and provide a preliminary cost estimate.

To proceed with our exclusive service, a non-refundable deposit of $200 is required, covering the design and presentation of custom options. This deposit will be deducted from your final balance should you choose to continue.

Once the design has been confirmed, a detailed quotation and payment schedule will be provided. Complimentary worldwide shipping is included. Any applicable duties and taxes will be confirmed before payment.

Full payment must be completed according to the agreed terms before production begins.

As each Bespoke piece is created according to the client’s measurements, specifications and approved design requirements, all Bespoke orders are final and non-refundable once production has commenced. However, your satisfaction is our priority, and we are always happy to make necessary adjustments to ensure your garment reflects your vision in every detail.

Due to the Bespoke nature of the service, each piece is created according to the client’s measurements, specifications and approved design requirements. As a result, Bespoke orders are not eligible for return, exchange or withdrawal.

SHIPPING TIME

Delivery times begin after production has been completed and the order has been dispatched.

UAE: approximately 1–2 business days after dispatch.
International orders: approximately 2–3 business days after dispatch.
Same-day VIP delivery in Dubai may be available for completed orders ready for dispatch, if requested before 12:00 PM and subject to courier availability.

Orders are shipped from our warehouse on working days (excluding national holidays).

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If complimentary shipping is not specified, the following rates will apply

COSTS

SHIPPING TO UAE

Same Day Delivery - order before 12PM - 10,00 $ USD
Standard Delivery - 1 working day - Free
Dedicated Courier – Fixed Rate – Same-day service with dedicated vehicle – $17.50 USD
Dedicated Courier – Custom Quote – Tailored VIP service, pricing confirmed after order

SHIPPING TO OTHER COUNTRIES

SAUDI ARABIA - 10,00 $ USD
EUROPE - 15,00 $ USD
USA - 25,00 $ USD
INTERNATIONAL SHIPPING (the cost may vary depending on the country)

Duties & Taxes

All applicable duties and import taxes are automatically calculated at checkout according to the destination country.
The total shown at checkout is final and includes all import charges.
No additional fees will be requested upon delivery.

Orders delivered within the UAE are not subject to import duties.

From time to time, we run free shipping promotions. Please note that free shipping promotions will be applied to your order at checkout or send you by email.
In the event that you need to return an item that you bought during a free shipping promotion, we will not refund the outbound shipping costs (since this was free).

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information.

You can check the status of your order from your account page, or you can request it by Email or by using Whatsapp.

The estimated production or preparation time is specified on each product page. Once the piece is complete, the order is prepared for dispatch in approximately 2 additional business days. You will receive a confirmation email as soon as it has been dispatched.

The items must be returned to us within 14 days of first receiving the parcel, including faulty products

Return shipping within the UAE will be covered by us.

We provide free collection for the first return. From second return onwards, a fee is applicable.

International return shipping costs, customs duties and any other charges to be paid by the customer.

If you wish to return, please visit our Return Center.

Items must be returned new, unused, and with all labels and garment tags still attached. Returns that are damaged, stained, washed or altered will not be accepted and will be sent back to the customer.

To be elegible for a return, your item must be unused and free from any make up stains, dirt, dust, hair, any fragances or other foreign odors, including smoke.

Returns that do not comply with these regulations will not be accepted.

Sign in to your customer account, open the relevant order and select “Request a return”. Choose the item and reason for the return, then submit your request.

Once the return has been approved, you will receive the return instructions and, where applicable, a prepaid shipping label. Returns sent without prior authorisation will not be accepted.

We do not currently offer direct exchanges. If your item is eligible for return, please submit a return request and place a new order for the preferred size or style.

If you receive an incorrect, damaged or faulty item, please contact Customer Service immediately and include your order number and photographs of the item. We will provide the appropriate return or replacement instructions at no additional cost.

We cannot accept items that have been worn and used beyond being tried on.

They must have all tags and original packaging.
To be elegible for a return, your item must be unused and free from any make up stains, dirt, dust, hair, any fragances or other foreign odors, including smoke.

Ready-to-Wear

Ready-to-Wear items may be returned within 14 days of delivery, provided they are unworn, unused and in their original condition. Approved refunds are issued to the original payment method.

Made-to-Order

Made-to-Order items may be returned within 14 days of delivery, provided they are unworn, unused and in their original condition. Approved refunds are issued to the original payment method.

Made-to-Measure

Made-to-Measure garments are produced according to the client’s measurements and specifications and are not eligible for return, exchange or withdrawal once production has commenced, unless the item is faulty.

Bespoke

Bespoke garments are created according to the client’s measurements, specifications and approved design requirements and are not eligible for return, exchange or withdrawal once production has commenced, unless the item is faulty.

Processing Time

Once the returned item has been received and approved by our warehouse, refunds are processed within 14 business days. A confirmation email will be sent once the refund has been issued

If your order has been shipped outside of the United Arab Emirates, the taxes and customs duty cannot be refunded by us: you can contact your local Customs Office, they might help you recover those costs.

If you no longer wish to keep an A|LOUD garment, you may arrange to return it to us in connection with a future order. Once received, the piece is individually inspected.

Garments that meet our standards may be restored and offered through the Pre-Loved collection. Pieces that are not suitable for resale may be directed towards donation, recovery or responsible recycling through our partnership with Kiswa. (Please click here if you want to discover more).

You will receive a Promocode to spend on our store!

Fill out the form to allow us to collect your used clothes.

If you want to donate your clothes, or if your garment has finished its life phase, you can fill out the form to allow us to collect the garments. We will take care to send the garments to our partner Kiswa to make donations or to dispose and recycle all garments in respect and protection of the environment. (Please click here if you want to know more).

If you are based in the UAE, you may also arrange a donation or collection directly with KISWA. Any benefit connected with a direct KISWA collection is provided according to KISWA’s own terms and is separate from the A|LOUD Return To Us programme.

You can contact Kiswa directly at this link.