Shipping policy


Welcome to www.thealoud.com a website owned by AG Design FZ-LLC hereinafter referred to as A|LOUD! All information, products and services provided are solely for your personal, non-commercial use. By accessing this website, you agree to the below terms and conditions. If you do not agree to them, please do not access this website.

Acceptance of your Order:
 
The display of any item on our website is not an offer to sell. We shall be under no obligation to supply the products ordered through this website. If you place an order, this will be your offer to purchase the items from us. We will acknowledge your order as soon as possible but will be under no obligation to supply the products ordered unless we have the products in stock & available at the prices specified.
 
If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order.

 

Shipping Costs and Time

We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time.

1 - 2 working days for UAE customers.
3 - 6 working days for Gcc.
For international customers it depends on the destination.

Orders are shipped from our warehouse on working days (excluding national holidays).

We ship to all countries via UPS and FedEX courier services. Based on the item delivery destination, some items will be shipped on a DDU (Delivery Duties Unpaid) basis i.e. any duties and taxes incurred in the country of destination are the responsibility of the customer.

Delivery information such as Customers Name, Location Address and Contact Number will be stored for delivery purposes. Other personal identifiable information will not be stored.

If you for any reason refuse delivery, or are unavailable or unable to take the time despite reasonable attempts by the courier company, your item will be returned to A|LOUD and you will be charged for the unpaid duties, taxes & additional shipping costs.

 

Free Shipping

From time to time, we run free shipping promotions. Please note that free shipping promotions will be applied to your order at checkout or send you by email.
In the event that you need to return an item that you bought during a free shipping promotion, we will not refund the outbound shipping costs (since this was free).

 

Tracking your Order

Once your order has been processed and shipped, you will receive an email confirmation with your shipping details and the respective tracking number.

If you wish to track your parcel and have not received an email with your tracking details, please contact us and we will track your shipment for you or email you a tracking number that can be used at www.ups.com and www.fedex.com


Payments

We accept online payments using major credit / debit cards, crypto currencies and cash on delivery.
If you select "Credit Card Online" as the payment method, the details on the Customer ID (Cardholder ID) must exactly match those of the credit card used to make the purchase.

All credit / debit card holders are subject to validation and authorization checks by the card issuer. If the issuer of your payment card refuses to authorize the payment, we will not be liable for any delay or non-delivery of your order. We also reserve the right to cancel the order.

By submitting an order to us via our website, you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full.

If the billing details of your order coincide with the details of the delivery address, by placing an order on the website you confirm that you are the person referred to in the delivery address details. Otherwise, by placing an order, you confirm that you are the person named on the invoice.

 

Contact Us

Please send your feedback, comments and requests for technical support by email: info@thealoud.com

 

 

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