FAQs

TIME

UAE CUSTOMERS

2-hour Delivery - order between 8AM and 5PM

Same Day Delivery - order before 12PM

Next Day Delivery - 1 - 2 working days

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Gcc and EUROPE CUSTOMERS

2 - 3 working days for Gcc and EUROPE.

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For international customers it depends on the destination.

Orders are shipped from our warehouse on working days (excluding national holidays).

COSTS

UAE CUSTOMERS

2-hour Delivery - 10,00$

Same Day Delivery - 8,00$

Next Day Delivery - Free

- GULF 25,00 $ or free for orders over 150,00 $

- EUROPE 20,00 $ or free for orders over 300,00 $

- INTERNATIONAL SHIPPING 35,00 $ (the cost may vary depending on the country) or free for orders over $ 150,00

The above price is excluding customs duty, clearance charges, any other governmental charges

From time to time, we run free shipping promotions. Please note that free shipping promotions will be applied to your order at checkout or send you by email.
In the event that you need to return an item that you bought during a free shipping promotion, we will not refund the outbound shipping costs (since this was free).

Once your order has been processed and shipped, you will receive an email confirmation with your shipping details and the respective tracking number.

The items must be returned to us within 14 days of first receiving the parcel, including faulty products

Return shipping within the UAE will be covered by us.

We provide free collection for the first return. From second return onwards,a fee is applicable.

International return shipping costs, customs duties and any other charges to be paid by the customer.

If you wish to return, please visit our Return Center.

Items must be returned new, unused, and with all labels and garment tags still attached. Returns that are damaged, stained, washed or altered will not be accepted and will be sent back to the customer.

Swimsuites and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.

They must have all tags and original packaging.

To be elegible for a return, your item must be unused and free from any make up stains, dirt, dust, hair, any fragances or other foreign odors, including smoke.

Returns that do not comply with these regulations will not be accepted.

1. Access our Return Center and fill in all required fields, including: the details of each item, the quantity of items you wish to return and the reason for the return.

2. Attach the adhesive label received in the original packaging, which includes the return shipping address, to the outside of the box. If the shipping label is not present, please contact our Customer Service.

At present, we do not offer an exchange service. Please return the items back to us (as explained in How to Return section) and place a new order for the correct item online. So if you would like to exchange any item then this will be treated as a return and you must place a new order for the item you would like instead.

We provide free collection for the first return. From second return onwards, a fee is applicable.

Goods are classified as faulty if they have been received damaged. In this case we kindly ask you to send the article back to us.

For returns, please visit our Return Center make your request and follow the instructions.

If you cannot find the return label, please contact our Customer Service.

We cannot accept items that have been worn and used beyond being tried on.

They must have all tags and original packaging.
To be elegible for a return, your item must be unused and free from any make up stains, dirt, dust, hair, any fragances or other foreign odors, including smoke.

The refund method will follow the payment method.

You will receive your refund within 14 working days from the start of the return process at the warehouse and you will receive an e-mail notification.

If your order has been shipped outside of the United Arab Emirates, the taxes and customs duty cannot be refunded by us: you can contact your local Customs Office, they might help you recover those costs.

For technical reasons, it is not possible to change your order once it has been confirmed or shipped.
All items purchased at the A|Loud store can be returned within 14 days. In case you need further support, our Customer Care will be happy to provide assistance

You can choose to send us your used garments for Resale.

In the event that the garment you want to send back to us is in good condition, it will be put on sale again in the "Secondhand" section.

If your garment has finished its life phase, it will be recycled in an environmentally friendly way, thanks to our partner Kiswa. (Please click here if you want to discover more).

You will receive a Promocode to spend on our store!

Fill out the form to allow us to collect your used clothes.

If you want to donate your clothes, or if your garment has finished its life phase, you can fill out the form to allow us to collect the garments. We will take care to send the garments to our partner Kiswa to make donations or to dispose and recycle all garments in respect and protection of the environment. (Please click here if you want to know more).

If you are in the United Arab Emirates you can contact Kiswa directly at this link.

In both cases, you will receive a Promocode to spend on our store!

You can use your gift card in multiple purchases, up to the end of the remaining credit.

It is possible to use more than one gift card to pay for an order.

Gift cards are applied to the final order total which includes shipping and taxes.

You can't use a gift card to buy another gift card.

The gift cards can also be used in conjunction with a discount code.

If you use a Gift Card to pay for an order, it is possible to request a refund on the Gift Card in the event of a return.

You can't reload a gift card.

You can check the remaining credit via Apple Wallet or you can contact us via chat to find out your remaining credit.