FAQs

You can find the size guide directly on the product page. Under the size button, you will find the Size Guide link, or you can find it under the description of each product.
All sizes are expressed in cm.
If you need more information, you can contact our Customer Service by email or using Whatsapp.

If a product is currently not available, you can sign up for our Back in Stock notification service by entering your email in the appropriate section that will appear by selecting the size and color of your interest.
You will receive an automatic email if the item is back in stock.

Each piece is meticulously handmade in Dubai by expert artisans, ensuring the highest standards of quality and attention to detail. Our commitment to craftsmanship guarantees an exclusive and refined creation for every order.

For technical reasons, it is not possible to modify the order once it has been confirmed or shipped.

You can ask our Customer Service for the status of the order and if it has not yet been shipped, you can request its cancellation.

If you need further support, our Customer Care will be happy to assist you by mail to shop@thealoud.com or via Whatsapp

A pre-order is a reservation of an item that is not yet available for sale but will be available soon. An estimated delivery period for each pre-order item is indicated on the product page.

Orders consisting of currently available and pre-order items will be shipped at two different times (based on availability), but shipping costs will only be charged once

You will receive a confirmation email as soon as the package is shipped.

You can check the status of your order from your account page, or you can request it via Chat Box from one of our operators.

It is possible to cancel an order before it has been shipped, by sending an email to shop@thealoud.com or by contacting our Customer Service via Whatsapp

Select the products you want and go to the Shopping Cart page.
Here you will find a slot where you can enter your Promo Code. Furthermore, on the same page you will also be able to check the Shipping Costs for your order.

Registering a personal account allows you to store your shipping details, view your order history and the ability to track an order and register a return yourself.

To create an account, just click on the Account section in the menu and enter the required data.

If you have forgotten your account password, simply click on the Account page and then on forgot password.

The system will then send an automated email with a link to your registered email address. If you wish to delete your account, please contact Customer Service.

Made-to-order products may take from 2 weeks to 3 months to arrive, depending on the item

When you place a made-to-order, a deposit equal to the amount specified at the time of payment will be charged. Once the product is ready for shipment, you will be notified, and the remaining amounts, including shipping fees, will be automatically charged. The product will then be shipped.

If a made-to-ordered product becomes unavailable for any reason, you will receive a full refund. If you choose to cancel a made-to-order within 3 days of the order date, the refund can be either full or issued as credit to spend on our site. After 3 days, order cancellation will only be possible with our consent, and no refund will be provided without our agreement.

Due to the made-to-order nature of our products, each item is crafted specifically for the customer’s request. As a result, products cannot be returned or exchanged. If a product is unavailable, the requested piece will be made-to-order, ensuring the highest attention to detail.

Our bespoke service is dedicated to those who seek the perfect garment, created with passion, expertise, and attention to detail. Each piece tells a unique story, reflecting your personal style impeccably. Our tailoring experience is designed to provide you with an exclusive product that celebrates the art of personalization.

Your bespoke experience begins with a private, free, and obligation-free consultation, where we will explore your ideas and preferences. During this meeting, we will provide you with a preliminary cost estimate

To proceed with our exclusive service, a non-refundable deposit of 200 $ is required, covering the design and presentation of custom options. This deposit will be deducted from your final balance should you choose to continue.

Once the design options are confirmed, a detailed quote will be provided. Please note that shipping costs are separate from the final quote.

Full payment is required according to the agreed terms before production of your bespoke garment begins.

As each piece is crafted specifically for you, all bespoke orders are final and non-refundable. However, your satisfaction is our priority, and we are always happy to make necessary adjustments to ensure your garment reflects your vision in every detail.

Due to the Bespoke Service, each piece is meticulously crafted according to the customer’s specific requirements. As a result, bespoke items are not eligible for return or exchange. However, for Bespoke pieces, if the fit is not perfect or adjustments are needed, you may return the item within 1 month for complimentary alterations.

TIME

UAE

• 2-hour Delivery - order between 8AM and 5PM
• Same Day Delivery - order before 12PM
• Next Day Delivery - 1 - 2 working days

OTHER COUNTRIES

• 2 - 3 working days

Orders are shipped from our warehouse on working days (excluding national holidays).

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If complimentary shipping is not specified, the following rates will apply

COSTS

SHIPPING TO UAE

• 2-hour Delivery - 10,00$
• Same Day Delivery - 8,00$
• Next Day Delivery - Free

SHIPPING TO OTHER COUNTRIES

• SAUDI ARABIA free
• EUROPE 10,00 $ or free on orders over 200,00$
• USA 20,00 $ or free on orders over 300,00$
• INTERNATIONAL SHIPPING 20,00 $ (the cost may vary depending on the country) or free on orders over $ 300,00

The above price excludes import duties, customs clearance fees and any other government charges, except for the areas where it is indicated directly on the product page before purchase.

From time to time, we run free shipping promotions. Please note that free shipping promotions will be applied to your order at checkout or send you by email.
In the event that you need to return an item that you bought during a free shipping promotion, we will not refund the outbound shipping costs (since this was free).

Once your order has been processed and shipped, you will receive an email confirmation with your shipping details and the respective tracking number.

You can check the status of your order from your account page, or you can request it by mail to shop@thealoud.com or by using Whatsapp.

Logistics usually arranges for your order to be forwarded within 1-2 working days of purchase.
The timing may vary depending on the daily influx of orders.
As soon as your order is shipped you will receive an email notification.

The items must be returned to us within 14 days of first receiving the parcel, including faulty products

Return shipping within the UAE will be covered by us.

We provide free collection for the first return. From second return onwards, a fee is applicable.

International return shipping costs, customs duties and any other charges to be paid by the customer.

If you wish to return, please visit our Return Center.

Items must be returned new, unused, and with all labels and garment tags still attached. Returns that are damaged, stained, washed or altered will not be accepted and will be sent back to the customer.

Swimsuites and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.

They must have all tags and original packaging.

To be elegible for a return, your item must be unused and free from any make up stains, dirt, dust, hair, any fragances or other foreign odors, including smoke.

Returns that do not comply with these regulations will not be accepted.

1. Access our Return Center and fill in all required fields, including: the details of each item, the quantity of items you wish to return and the reason for the return.

2. Attach the adhesive label received in the original packaging, which includes the return shipping address, to the outside of the box. If the shipping label is not present, please contact our Customer Service.

At present, we do not offer an exchange service. Please return the items back to us (as explained in How to Return section) and place a new order for the correct item online. So if you would like to exchange any item then this will be treated as a return and you must place a new order for the item you would like instead.

We provide free collection for the first return. From second return onwards, a fee is applicable.

Goods are classified as faulty if they have been received damaged. In this case we kindly ask you to send the article back to us.

For returns, please visit our Return Center make your request and follow the instructions.

If you cannot find the return label, please contact our Customer Service.

We cannot accept items that have been worn and used beyond being tried on.

They must have all tags and original packaging.
To be elegible for a return, your item must be unused and free from any make up stains, dirt, dust, hair, any fragances or other foreign odors, including smoke.

The refund method will follow the payment method.

You will receive your refund within 14 working days from the start of the return process at the warehouse and you will receive an e-mail notification.

If your order has been shipped outside of the United Arab Emirates, the taxes and customs duty cannot be refunded by us: you can contact your local Customs Office, they might help you recover those costs.

You can choose to send us your used garments for Resale.

In the event that the garment you want to send back to us is in good condition, it will be put on sale again in the "Secondhand" section.

If your garment has finished its life phase, it will be recycled in an environmentally friendly way, thanks to our partner Kiswa. (Please click here if you want to discover more).

You will receive a Promocode to spend on our store!

Fill out the form to allow us to collect your used clothes.

If you want to donate your clothes, or if your garment has finished its life phase, you can fill out the form to allow us to collect the garments. We will take care to send the garments to our partner Kiswa to make donations or to dispose and recycle all garments in respect and protection of the environment. (Please click here if you want to know more).

If you are in the United Arab Emirates you can contact Kiswa directly at this link.

In both cases, you will receive a Promocode to spend on our store!

You can use your gift card in multiple purchases, up to the end of the remaining credit.

It is possible to use more than one gift card to pay for an order.

Gift cards are applied to the final order total which includes shipping and taxes.

You can't use a gift card to buy another gift card.

The gift cards can also be used in conjunction with a discount code.

If you use a Gift Card to pay for an order, it is possible to request a refund on the Gift Card in the event of a return.

You can't reload a gift card.

You can check the remaining credit via Apple Wallet or you can contact us via chat to find out your remaining credit.