Refund policy
Items must be returned within 14 days of receiving your order, including faulty products.
Returns within the UAE are free.
For all other countries, the first return is free. Any additional returns will incur a fee.
International return shipping costs, customs duties, and any related charges beyond the first return are the responsibility of the customer.
You can request a return directly from your customer account on our website.
Once the request is approved, you will receive a prepaid shipping label along with instructions for returning the item.
Please note: Returns sent without prior authorization will not be accepted.
To be eligible for a return, items must be:
- In the same condition as received
- Unworn, unused, with all original tags
- Returned in their original packaging
Returns that are damaged, stained, washed, or altered will not be accepted and will be sent back to the customer.
Please retain your receipt or proof of purchase.
For any questions, feel free to contact us at: shop@thealoud.com.
Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and resolve it promptly.
Goods are classified as faulty if they are received in a damaged condition. In such cases, we kindly ask that you return the item to us.
For returns, please visit your customer account and use the pre-printed return form and return label included in your parcel.
If you cannot find the return label, please contact our Customer Service.
We cannot accept items that have been worn and used beyond being tried on.
They must have all tags and original packaging.
To be elegible for a return, your item must be unused and free from any make up stains, dirt, dust, hair, any fragances or other foreign odors, including smoke.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.