Cancellation policy

ORDER CANCELLATION POLICY

This policy applies to cancellation requests submitted before dispatch. It is separate from any statutory right of withdrawal or return that may apply under applicable consumer law.

Ready-to-Wear Orders

Ready-to-Wear orders may be cancelled at any time before dispatch.

If the order has already been dispatched, it can no longer be cancelled. The customer may request a return in accordance with our Returns and Refunds Policy and any applicable consumer law.

 

Made-to-Order Orders – Standard Sizes

Cancellation may be requested within 24 hours of purchase and before production begins.

If production has already begun, A|LOUD may decline a discretionary cancellation request. However, this does not limit any mandatory right of withdrawal or return applicable to non-personalised goods under local consumer law or our Returns and Refunds Policy.

Made-to-Measure and Custom Orders

Made-to-Measure and Custom orders may be cancelled before production begins.

Because these garments are produced according to the customer’s measurements or individual specifications, once production has begun, the order becomes non-cancellable and non-refundable, to the extent permitted by applicable law.

Bespoke Orders

Bespoke orders are developed specifically for the individual customer and may be cancelled only before production begins.

Consultation deposits are non-refundable, to the extent permitted by applicable law. Once production has begun, the order becomes non-cancellable and non-refundable.

Faulty or Non-Conforming Items

Nothing in this policy limits the customer’s rights regarding products that are faulty, damaged, incorrectly supplied or otherwise non-conforming.

How to Request a Cancellation

To request a cancellation, please contact shop@thealoud.com as soon as possible and include your order number.

A|LOUD will confirm receipt and the outcome of the cancellation request in writing. Any applicable refund will be issued to the original payment method.

Nothing in this policy limits any mandatory consumer rights available under applicable law.